Bookings, Rescheduling and Cancellations ​

Your Cancellation: You may cancel or reschedule your Booking by contacting us via phone or email, via your account in the Achieve Wellness App.

Where you cancel your Booking:
Less than 24 hours before the start time of your Booking, you will not be entitled to a refund for the Price paid for the Booking and it will be forfeited.
We provide a 2 hour grace period after your booking to cancel without penalty, after which your booking will be considered booked and confirmed.
If you have cancelled more than 1 session in a day you will not be refunded for the additional cancellations. 

You agree that the above cancellation fees are a genuine pre-estimate of our loss due to blocking your appointment date and time and preventing other clients from booking that appointment date and time.

Our Cancellation:
Due to unforeseen circumstances such as illness or a Force Majeure Event, you acknowledge that we may need to reschedule the date and/or time of your Booking. Where we need to reschedule your Booking, we will notify you at our earliest convenience and we will reschedule your Booking to a mutually agreed time.

We reserve the right to cancel a Booking at any time where you have disclosed medical or health information to us which we determine, in our sole discretion, renders us unable to safely provide the Services to you. In such cases, we may reschedule your Booking, at our absolute discretion, provided that either:
The medical or health information you provided to us is no longer relevant and will no longer impact our ability to provide the Services; or
You have obtained a written medical clearance from your medical practitioner and have provided it to us.

If we are not able to reschedule your Booking as per the requirements in clause 3.5(a) or 3.5(b), we will provide a refund of the portion of the Price in relation to the Services that we have not yet provided.